Complaints
v1.0 · 1 September 2026 · reviewed by Adenike Adenuga Esq., Paraclete Legal PractitionersThis is a working draft and has not been reviewed by a lawyer. It is here so the review is quick, not so it can be relied on.
How to complain
Email complaints@akomalu.com with your account email, what happened, when, and what outcome you are seeking. Screenshots help.
What happens next
We will acknowledge complaints received by email within two working days and will seek to resolve them within ten working days. Where a complaint cannot be resolved within that period, we will notify you of the reason for the delay and the expected next steps.
Our records
Every complaint is logged in a register with its outcome, and the correspondence is retained. You may ask for a copy of your complaint record.
If you are not satisfied
You may refer the matter to the Securities and Exchange Commission, Nigeria (sec.gov.ng), which regulates the Nigerian capital market and operates its own complaints process.